Over 60% of field service downtime comes from missing context, outdated manuals, or the inability to access real-time expertise while on-site. Each unresolved visit costs manufacturers between €350–€800, not counting customer or production delays.
Facthory connects every mobile technician with live expertise and structured guidance. Whether servicing in the plant, at a customer site, or on the road, technicians get access to real instructions, expert input, and digital documentation right when it’s needed most.
Facthory closes the gap between service, knowledge, and operations making every technician faster, smarter, and more reliable.
Faster Issue Resolution
Reduction in Repeat Visits
Faster Knowledge Sharing
Lower Service Cost per Ticket
Facthory gives technicians the tools and guidance to perform with confidence anywhere.
Technicians view approved procedures, videos, and checklists directly on mobile or tablet.
If stuck, workers can query Facthory’s AI or notify on-site experts for contextual answers.
Technicians record a quick video or note describing what was done , creating new institutional knowledge.
All data automatically syncs with the central knowledge base for review, validation, and future reuse.
Facthory transforms reactive service into connected, data-driven performance.
Continue working even in low-connectivity areas.
Get instant AI or supervisor guidance during service.
Record and upload fixes directly to the knowledge system.
Ensure every improvement is captured and shared globally.
Digitize every service task with guidance, validation, and reporting in one flow.
Facthory unifies mobile operations and plant knowledge , keeping teams aligned and efficient.
From service providers to in-house maintenance teams, Facthory empowers mobile technicians with the context and confidence they need to deliver.
Service teams report 45% faster resolution and 30% fewer repeat calls.
Syncs effortlessly with ERP, CMMS, and CRM systems.
Every fix becomes searchable and reusable across all teams.
