Get Instant Answers from Real Shop-Floor Experience

Enable every technician, supervisor, or new hire

to ask a question in their own language and get a precise answer, based on real shop-floor experience.

• Mobile or web chat interface available on the floor
• Bilingual responses delivered (their language + factory language)
• Answers link directly to relevant content, videos, images, and timestamps
• No generic knowledge base; only content captured specifically for your operations

Answers are not only textual, they point directly to the captured moment when the fix, setup, or adjustment happened.

• Video frames and photo snapshots accompany each answer
• Links to original content allow visual verification
• Helps instill trust in the response and encourages adoption
• Builds a living knowledge set tied to real events

Integrate the chat assistant into your operational workflow

so that answers become part of the process, not afterthoughts.

• Contextual prompts trigger recommended content based on machine alerts or events
• Search results surface within mobile app workflows or dashboards
• Supervisors configure triggers for common faults or tasks
• Reduces disruptions and keeps workers in motion

Every interaction becomes an insight.

Facthory tracks questions asked, unanswered queries, and patterns—so your knowledge grows smarter, not stale.

• Capture frequently asked questions automatically
• Identify missing content and direct experts to record new assets
• Update material based on interaction analytics
• Keeps your knowledge base agile and aligned with real-time needs