to ask a question in their own language and get a precise answer, based on real shop-floor experience.
so that answers become part of the process, not afterthoughts.
Facthory tracks questions asked, unanswered queries, and patterns—so your knowledge grows smarter, not stale.
Quicker Decision-making
Users receive workflow-ready answers three times faster than legacy search tools.Fewer Escalations
On-line assistance reduces need for expert intervention by half.Higher First-time Fix Rate
Relevant evidence-backed answers increase successful resolution on first attempt.Boost in Knowledge Usage
More team members access documented expertise due to easy, chat-based format.